Everything between filling out the intake form and injecting your first dose, plus shipping, storage, travel and refills.
The Online Intake and Provider Review
What does the online intake questionnaire ask about?
Also asked: glp 1 intake questions · what does the online form ask · telehealth weight loss questionnaire · medical history form for glp 1
The online intake for a GLP-1 telehealth program asks about your health history, current medications and allergies, previous weight management attempts, and your height and weight. It also asks about medical conditions and family history a licensed provider needs to review before deciding whether treatment is appropriate. Fig’s assessment covers all of this in about 5 minutes and is free to complete.
How long does the online assessment take to fill out?
Also asked: how long is the intake form · glp 1 assessment time · quick online weight loss form · minutes to complete intake
Fig’s online assessment takes about 5 minutes and can be completed on a phone or a laptop. You answer health questions at your own pace, and you can stop and come back if you need to look up a medication name or a recent weight. There is no charge to complete it and no obligation to continue.
Do I have to schedule a video visit with a doctor?
Also asked: is a video call required · glp 1 without video visit · do i talk to a doctor · async telehealth weight loss
A scheduled video visit is not required at Fig because provider review is asynchronous: a licensed provider reads your completed intake and responds on their own schedule. That means no appointment slots, no waiting rooms, and no need to take time off work. If a provider needs more detail, they message you through the patient portal.
Do I need bloodwork or lab results before starting?
Also asked: labs required for glp 1 · bloodwork before weight loss shot · blood test to start glp 1 · glp 1 no labs needed
Bloodwork is not required upfront for most online GLP-1 programs, including Fig, though a provider may ask for recent lab results if your history suggests they would be useful. If you have labs from a recent physical, having them handy during intake can help the provider make a decision faster. Many patients also keep up with routine labs through their primary care doctor while on treatment.
How are my height and weight confirmed during intake?
Also asked: do they verify my weight · bmi check for glp 1 · self reported weight telehealth · proof of weight online visit
Height and weight are self-reported on the intake form and used to calculate BMI, which is one of several factors a provider reviews. Accuracy matters here, since a provider is making a clinical decision from what you enter. Some programs ask for a follow-up weight check or a photo of a scale reading at later points in treatment.
What kind of ID verification is required for telehealth?
Also asked: telehealth id verification · do i need a drivers license · identity check for online prescription · photo id for glp 1
Identity verification in telehealth usually means uploading a photo of a government-issued ID such as a driver’s license or passport, and sometimes a selfie taken at the same time. This confirms that you are the person requesting treatment, that you meet the minimum age, and that you are located in a state where the provider is licensed. Exact requirements vary by platform and by state law.
Am I charged before a provider approves me?
Also asked: charged before approval glp 1 · do i pay upfront · refund if not approved · when am i billed telehealth
You are not charged before approval at Fig: the online assessment is free, and billing only begins if a licensed provider determines treatment is appropriate and writes a prescription. If you are not approved, there is no charge at all. Ask any telehealth program directly whether the consultation fee is separate from the medication fee before you enter card details.
How long does provider review of my intake take?
Also asked: how long for provider approval · glp 1 review time · waiting on doctor approval · how fast is telehealth review
Provider review of an online intake is typically completed within about 24 to 48 hours, and often faster on weekdays. Reviews take longer when a provider sends follow-up questions and is waiting on your reply, so check your email and portal messages after you submit. You are notified by email or in the patient portal as soon as a decision is made.
What happens immediately after I am approved?
Also asked: what happens after approval · next steps after glp 1 approval · approved now what · after the doctor approves my script
After a provider approves you, your prescription is sent electronically to a state-licensed, FDA-registered 503A compounding pharmacy, your first payment is processed, and the pharmacy begins preparing your order. You usually receive a confirmation when the pharmacy has the prescription and a second notice with tracking when the package ships. Most of the wait at this stage is pharmacy preparation rather than transit.
What happens if I am declined?
Also asked: denied for glp 1 · not approved for weight loss meds · declined telehealth refund · rejected what now
If a provider decides GLP-1 treatment is not appropriate for you, you are told the outcome and you are not charged anything. Common reasons include a health history that warrants in-person evaluation first, a medication interaction concern, or not meeting the clinical criteria the provider follows. Many people can reapply later if their health situation changes or after they share additional records with the care team.
Can I request semaglutide or tirzepatide specifically?
Also asked: choose semaglutide or tirzepatide · can i pick my medication · request tirzepatide instead · which glp 1 will i get
You can state a preference for compounded semaglutide or compounded tirzepatide during intake, but the prescribing decision belongs to the licensed provider reviewing your history. Providers weigh your medical history, other medications, and your goals before choosing. At Fig, compounded semaglutide starts at $145 per month on the 6-month plan and compounded tirzepatide starts at $258 per month.
Do I need a primary care doctor to use a telehealth GLP-1 program?
Also asked: glp 1 without a primary doctor · do i need a pcp · no regular doctor telehealth · primary care required for glp 1
A primary care doctor is not required to start telehealth GLP-1 treatment, though having one is useful for routine labs, vaccinations, and anything that needs a physical exam. Telehealth providers can only work from the information you give them, so an established primary care relationship helps keep your overall record complete. Many patients use both and share records between them.
Can I transfer an existing GLP-1 prescription from another provider?
Also asked: transfer glp 1 prescription · move my prescription to new clinic · continue same dose new provider · bring existing prescription telehealth
An existing GLP-1 prescription generally cannot be handed over directly to a new telehealth platform; the new provider reviews your history and writes their own prescription. Share your current medication, your current dose, and how long you have been taking it during intake, since providers use that history when deciding how to continue care. The provider makes the final decision about what to prescribe.
Privacy, HIPAA and Medical Records
How do I get a copy of my prescription or visit records?
Also asked: copy of my prescription · download telehealth visit records · get my medical records glp 1 · request a visit summary
Copies of your telehealth visit notes and prescription details can be requested from the platform’s care team, usually through the patient portal or a support email. Patients generally have a right to a copy of their own medical records, and most platforms provide them as a PDF within a few business days. Request them before you travel internationally or switch providers, not the day you need them.
Can my telehealth records be sent to my primary care doctor?
Also asked: send records to my doctor · share telehealth notes with pcp · records release to primary care · does my doctor get the notes
Sharing telehealth records with your primary care doctor is done by requesting a copy and forwarding it yourself, or by asking the care team to send records to a provider you name. Bringing your treatment plan to your primary care doctor helps keep your full medical picture in one place, especially before surgery or new prescriptions. Fig patients can request this through unlimited messaging with the care team.
Does HIPAA apply to online GLP-1 treatment?
Also asked: is telehealth hipaa compliant · hipaa online weight loss · is my glp 1 info private · does hipaa cover telehealth
Telehealth providers must comply with HIPAA, the federal law that governs protected health information in the United States. The same requirement applies to the licensed clinicians reviewing your intake and to the pharmacies that fill your prescription. If you have questions about a specific platform’s practices, read its privacy policy or ask its care team directly before you sign up.
Will treatment show up on my insurance or in my employer’s records?
Also asked: will my employer know · does insurance see my glp 1 · cash pay privacy weight loss · will this show on my insurance
Compounded GLP-1 treatment through telehealth is generally paid out of pocket rather than billed to insurance, so no claim is filed with an insurer or an employer health plan. Fig charges your card directly, with compounded semaglutide from $145 per month on the 6-month plan. If you want the treatment documented in your broader medical record, you can request records and share them with your own doctor.
Is the packaging discreet?
Also asked: discreet packaging glp 1 · what does the box look like · plain packaging medication · can anyone tell whats inside
GLP-1 shipments from telehealth pharmacies typically arrive in plain outer packaging with no medication branding, drug names, or clinical language on the outside. The box usually shows only a return address for the pharmacy or fulfillment center plus a temperature-sensitive handling label. Fig includes free discreet shipping, so a neighbor or roommate handling the box sees nothing about what is inside.
Shipping and Delivery
How long after approval will my medication arrive?
Also asked: how fast does glp 1 ship · delivery time after approval · when will my meds arrive · shipping speed weight loss meds
Delivery after approval usually takes a few business days: the pharmacy prepares the order first, then ships it on an expedited service because it is temperature sensitive. Most patients receive a first order within roughly three to seven days of approval, though pharmacy volume, weather, and carrier backups can extend that. Your tracking number is posted in the patient portal once the package leaves the pharmacy.
How do I track my shipment?
Also asked: track my glp 1 order · where is my package · tracking number for medication · shipment status telehealth
Tracking for a GLP-1 order is emailed to you and posted in your patient portal as soon as the pharmacy hands the package to the carrier. Because the contents are temperature controlled, it helps to watch tracking on delivery day so you can bring the box inside quickly rather than leaving it on a porch. Most carriers also let you set text alerts for the final delivery scan.
Does shipping cost extra?
Also asked: is shipping free · glp 1 shipping cost · extra fees for delivery · do i pay for shipping
Shipping is included at no additional cost with Fig, so the plan price covers the medication, the injection supplies, and cold-chain delivery. Most established telehealth GLP-1 programs bundle shipping into the monthly price rather than charging per order. If a program lists shipping as a separate line item, ask what it costs before enrolling.
Also asked: signature required for delivery · do i need to be home · medication left at the door · adult signature glp 1
A signature is not usually required for GLP-1 deliveries, though a pharmacy or carrier can require one for certain shipments or addresses. Because the package is refrigerated, plan to bring it inside the same day rather than letting it sit out in heat or cold. If you will not be home, most carriers let you reroute the package or hold it at a pickup location through their app.
Can I ship to my work address or a PO box?
Also asked: ship to work address · po box medication delivery · can i use a po box · alternate delivery address meds
Shipping to a work address is generally fine as long as someone can move the package into a refrigerator on the day it arrives. PO boxes are often not accepted for cold-chain medication because delivery timing there is less predictable and packages can sit in a facility. A home address or a staffed office is the safer choice for temperature-sensitive shipments.
Which states can receive shipments?
Also asked: what states do you ship to · glp 1 telehealth states · is my state covered · state availability weight loss meds
Fig serves patients in all 50 US states and ships to standard residential and business addresses nationwide. Telehealth prescribing is regulated state by state, so the provider reviewing your intake must hold a license in the state where you are physically located. Shipping to US territories or to international addresses is generally not available.
How is the medication kept cold during shipping?
Also asked: cold pack shipping glp 1 · how do they keep meds cold · insulated shipping medication · cold chain weight loss shot
Cold-chain shipping for GLP-1 medication uses an insulated shipper with gel packs sized to hold temperature for the expected transit time. Pharmacies typically ship early in the week on an expedited service so packages are not sitting in a carrier facility over a weekend. Some shipments include a temperature indicator or a note telling you what the gel packs should look like on arrival.
What should I do if my package arrives warm?
Also asked: medication arrived warm · glp 1 not cold on arrival · ice pack melted is it safe · warm package still usable
If your GLP-1 package arrives warm or the gel packs are completely melted and room temperature, do not use the medication and do not throw the packaging away. Photograph the box, the gel packs, and the vial, and message the care team or pharmacy the same day with the delivery time. Fig’s care team is reachable through unlimited portal messaging and can arrange a replacement when a shipment arrives out of temperature.
What if my package sat outside in freezing weather?
Also asked: medication left out in the cold · glp 1 froze in shipping · package sat outside overnight · is frozen medication safe
Freezing is a genuine risk for winter deliveries, so a package left in subfreezing temperatures for hours should be reported rather than used. GLP-1 medication that has frozen may no longer be suitable even if it looks normal after it thaws, and there is no way to verify that at home. Contact the care team with the delivery time and outdoor conditions before injecting anything from that shipment.
What if tracking says delivered but nothing arrived?
Also asked: marked delivered but missing · stolen medication package · tracking says delivered not received · lost glp 1 shipment
When tracking shows delivered but no package is there, check with neighbors and household members, look for a carrier note, and confirm whether it was left at a side door or a leasing office. Report it to the care team the same day, because refrigerated medication that is misdelivered usually needs replacing rather than recovering. Most programs file a carrier claim and arrange a reshipment.
What happens if my shipment is delayed by weather or a holiday?
Also asked: shipment delayed by weather · holiday shipping delay medication · package stuck in transit · delayed glp 1 delivery
Shipping delays from storms, holidays, and carrier backups do happen with cold-chain deliveries, and pharmacies sometimes hold an order a day rather than let it sit in a weekend facility. Watch your tracking and message the care team if the package is more than a day past its expected arrival. Flag it early if the delay could put you close to running out.
What do I do if I run out before my next shipment arrives?
Also asked: ran out of glp 1 · out of medication before refill · missed doses waiting on shipment · gap between refills
Running low before your refill arrives is worth raising with your care team as soon as you notice, rather than on the day you run out. The team can check where the order is, ask the pharmacy to prioritize it, and give you guidance on timing. Never stretch a supply by changing your dose on your own; any adjustment is a decision for your prescribing provider.
How do I update my shipping address?
Also asked: change my shipping address · update delivery address telehealth · moved need new address · edit address before shipment
Updating your shipping address is done in the patient portal, and the change needs to be saved before your next order is released to the pharmacy. Because refills are prepared several days ahead, make address changes at least a week before your expected ship date. Message the care team as well if the move also changes the state you live in.
What if the medication looks cloudy or has particles in it?
Also asked: cloudy semaglutide · particles in my vial · medication looks off is it safe · discolored liquid in vial
Compounded GLP-1 solution should be clear and colorless, so a vial that looks cloudy, discolored, or has visible particles should not be used. Set it aside, photograph it, and contact the care team or pharmacy for guidance and a replacement. Do not attempt to filter, warm, or shake a vial back into shape.
Storing Your Medication at Home
Does the medication need to be refrigerated at home?
Also asked: do i refrigerate glp 1 · storing semaglutide at home · fridge or counter medication · glp 1 storage temperature
Compounded semaglutide and tirzepatide are generally stored in the refrigerator, on an interior shelf rather than in the door where temperature swings the most. Keep the vial in its original carton, away from the freezer compartment and away from the back wall where items can freeze. Follow the storage instructions printed on your specific pharmacy label, since formulations differ.
What if my medication froze in my own refrigerator?
Also asked: glp 1 froze in the fridge · frozen semaglutide still good · medication froze can i use it · fridge too cold medication
Medication that froze in your home refrigerator should not be used, even if it thaws and looks clear again. Freezing can affect the preparation in ways you cannot check by eye. Adjust your fridge to a slightly warmer setting, store the vial toward the middle of a shelf, and contact your care team about a replacement.
Can the medication sit at room temperature?
Also asked: glp 1 room temperature · how long out of the fridge · left medication on the counter · room temp storage semaglutide
Room-temperature tolerance depends on the specific compounded formulation, and your pharmacy label states how long the medication can be out of the refrigerator. Many compounded GLP-1 preparations tolerate a limited window at room temperature, which is what makes short travel workable. Treat the label as the authority and ask the pharmacy or care team rather than guessing.
What is a beyond-use date and how is it different from an expiration date?
Also asked: beyond use date meaning · bud vs expiration date · how long is compounded medication good · expiration date on my vial
Compounded medications carry a beyond-use date rather than a manufacturer expiration date, and it is printed on the vial or pharmacy label. The beyond-use date reflects how long the pharmacy has determined the preparation stays stable when stored correctly, and it is often shorter than the expiration date on a mass-manufactured drug. Do not use a vial past that date; message your care team about a replacement instead.
What should I do during a power outage or fridge failure?
Also asked: power outage medication fridge · fridge broke with my meds · is my glp 1 ruined · keeping medication cold without electricity
During a power outage, keep the refrigerator door closed and move your medication into a cooler with gel packs if the outage looks like it will run long. Avoid putting the vial in direct contact with ice or dry ice, which can freeze it. When power returns, tell your care team roughly how long the medication was out of temperature and let them advise on whether it should be replaced.
How should I store medication and supplies away from children and pets?
Also asked: store glp 1 away from kids · safe medication storage at home · keep needles away from children · locked storage for injections
Store GLP-1 medication and injection supplies where children and pets cannot reach them, which usually means a high refrigerator shelf and a closed container for needles and pads. A small lidded bin in the fridge keeps vials from getting knocked over and keeps the contents out of view. Keep the sharps container upright, closed, and out of reach as well.
Traveling With GLP-1 Medication
Can I fly with my GLP-1 medication?
Also asked: flying with glp 1 · tsa rules for injections · bring medication on a plane · air travel with syringes
Flying with GLP-1 medication is permitted, and TSA allows injectable medication, syringes, and ice or gel packs in carry-on bags. Declare the medication and cooling packs to the officer at screening and keep everything in the original pharmacy-labeled packaging. Partially melted gel packs may get an extra inspection, so allow a little more time at security.
Should the medication go in my carry-on or checked bag?
Also asked: carry on or checked bag medication · glp 1 in checked luggage · tsa carry on injectable · packing meds for a flight
Pack GLP-1 medication in your carry-on rather than a checked bag, because cargo holds can run very hot or very cold and checked luggage can be delayed or lost. Keeping it with you also means you control the temperature with a small insulated case. Bring your injection supplies and a travel sharps container in the same bag.
How do I keep medication cold during a long travel day?
Also asked: travel cooler for glp 1 · keeping medication cold while traveling · insulated bag for injections · long flight medication cold
For a long travel day, a small insulated medical travel case with gel packs keeps a GLP-1 vial cold for many hours without freezing it. Use gel packs rather than loose ice, and put the medication carton or a cloth layer between the pack and the vial. Refrigerate again when you arrive, and ask the hotel front desk for a room refrigerator if yours does not have one.
Do I need documentation from my provider when I travel?
Also asked: travel letter for medication · do i need a doctors note · prescription proof at the airport · paperwork for traveling with injections
Traveling domestically with the pharmacy-labeled box showing your name and prescription is usually enough documentation at airport security. A prescription copy or a provider letter is not required by TSA, though many patients carry one for peace of mind and for international trips. Request that documentation from your care team before you leave rather than during the trip.
Can I take my medication out of the country?
Also asked: traveling internationally with glp 1 · bringing medication abroad · customs rules for injections · glp 1 on an overseas trip
Taking prescription GLP-1 medication abroad requires checking the destination country’s import rules, since some countries restrict compounded or non-locally-approved preparations. Carry it in the original labeled pharmacy packaging, keep it in your carry-on, and bring a copy of your prescription and provider documentation. Contact the destination country’s embassy or consulate ahead of time if the rules are unclear.
How do I handle medication on a road trip?
Also asked: road trip with glp 1 · keeping meds cold in the car · car heat and medication · driving with injectable medication
On a road trip, keep GLP-1 medication in an insulated cooler inside the passenger cabin rather than the trunk, where temperatures rise fast in summer. Avoid direct contact between the vial and ice, and never leave the cooler in a parked car in the sun or in freezing weather. Plan overnight stops where you can move it into a refrigerator.
Can a shipment be sent to a hotel or vacation address?
Also asked: ship medication to a hotel · delivery to vacation address · send refill while traveling · temporary shipping address meds
Shipments can sometimes go to a hotel or temporary address, but it takes planning because a refrigerated package needs someone to receive and store it promptly. Message the care team well before your ship date with the exact address and your dates, and confirm the property accepts and refrigerates guest packages. Many patients find it simpler to time the shipment to arrive before they leave home.
Can I keep using telehealth while traveling in another state?
Also asked: telehealth in another state · using glp 1 program while traveling · out of state telehealth visit · prescription valid in another state
Telehealth care is generally tied to where you are physically located at the time of the visit, so the provider needs to be licensed in that state. For short trips, most patients keep messaging their care team without any issue and refills continue to their home address. Tell your care team if you will be out of state for an extended stretch so they can confirm coverage.
What happens if I move to a different state?
Also asked: moving to a new state telehealth · glp 1 after relocating · change state on my account · does my program follow me
When you move to a new state, update your address in the patient portal and let the care team know, because your prescribing provider must be licensed where you now live. Platforms that operate in all 50 states, including Fig, can usually reassign you to a licensed provider without a break in treatment. Handle this before your next refill so the pharmacy ships to the correct address.
What if I split my time between two states?
Also asked: two addresses telehealth · snowbird glp 1 shipping · living in two states prescription · part time resident telehealth
Patients who split time between two states should keep the care team updated on where they are and where each shipment should go. The provider delivering care needs a license in the state you are physically in, and the pharmacy needs the correct current address for each refill. Seasonal schedules work fine with a few weeks of notice before each move.
Injections, Needles and Sharps
What injection supplies come with the medication?
Also asked: what comes in the box · does it include syringes · supplies with glp 1 order · alcohol wipes and needles included
Injection supplies are included with Fig shipments, so your order arrives with what you need rather than sending you to a pharmacy separately. A typical shipment includes the medication, syringes or an injection device, and alcohol prep pads. Check your first box against the packing list and message the care team if anything is missing or damaged.
What needle size is used for these injections?
Also asked: needle size for glp 1 · how big is the needle · gauge for subcutaneous injection · tiny needle weight loss shot
Needles used for subcutaneous GLP-1 injections are short and thin, commonly around 29 to 31 gauge and half an inch or shorter. Higher gauge numbers mean a thinner needle, which is why these feel different from a blood draw or a vaccination. Use the size your pharmacy supplies rather than substituting a needle from another source.
What should I expect the first time I inject?
Also asked: first glp 1 injection · how to do my first shot · nervous about injecting myself · what to expect first dose
The first self-injection is the step most patients worry about, and it is usually far simpler than expected once the supplies are laid out. Read the instructions in your kit, wash your hands, clean the site with an alcohol pad, let it dry, and inject into fatty tissue exactly as your instructions describe. Fig’s care team can walk you through the steps over messaging before you start, and there is no limit on how many questions you ask.
Where on the body do people inject, and why rotate sites?
Also asked: where to inject glp 1 · injection sites stomach or thigh · why rotate injection sites · best spot for weekly shot
Subcutaneous GLP-1 injections are typically given in the abdomen a couple of inches away from the navel, the front of the thigh, or the back of the upper arm. Rotating the site each time keeps you from using the same spot repeatedly, which helps the tissue stay healthy and comfortable. Avoid areas that are bruised, tender, scarred, or irritated.
Does the injection hurt?
Also asked: does the glp 1 shot hurt · is the injection painful · how bad does the needle feel · make injections hurt less
Most people describe the injection as a quick pinch or nothing much at all, since the needle is very short and thin and goes into fatty tissue rather than muscle. Letting the alcohol dry completely before injecting tends to help, and many people let the vial sit out of the refrigerator for a few minutes first because a cold injection can sting slightly more. Tell your care team if injections are consistently painful.
Do I use a vial and syringe or a prefilled device?
Also asked: vial vs pen glp 1 · does it come as a pen · drawing up from a vial · prefilled injector or vial
Compounded GLP-1 medication is dispensed either in a multi-dose vial with syringes or in a prefilled injection device, depending on the pharmacy and your prescription. With a vial you draw up exactly the amount written on your prescription label, and with a device you follow the instructions supplied with it. Follow your label precisely and message your care team before using anything you are unsure about.
What is a sharps container and how do I use one?
Also asked: sharps container for needles · where to put used needles · needle disposal at home · how to use a sharps bin
A sharps container is a rigid, puncture-resistant container made specifically for used needles and syringes, and every used needle should go directly into one. If your kit does not include a container, a purpose-made one is inexpensive at most pharmacies, and a heavy-duty plastic detergent bottle is a common temporary stand-in where state rules allow it. Do not recap needles before disposal, and keep the lid closed between uses.
How do I dispose of a full sharps container?
Also asked: dispose of a full sharps container · where to drop off sharps · sharps mail back program · pharmacy needle drop off
Disposing of a full sharps container depends on your state, and the usual options are a mail-back program, a drop-off site at a pharmacy, hospital, or health department, or household hazardous waste collection. Search your state health department’s website for sharps disposal, or ask a local pharmacist which option they recommend. Seal the container when it is about three quarters full rather than waiting until it is packed.
Can used needles go in regular household trash?
Also asked: needles in the trash · throw away used syringes · is it legal to trash needles · household needle disposal rules
Loose needles should never go into household trash or recycling, because they can injure sanitation workers and are prohibited in many states. Used syringes belong in a sharps container, which then goes through whatever disposal route your state allows. Check your state health department’s guidance if you are unsure what is permitted where you live.
How do I travel with used needles?
Also asked: traveling with used needles · sharps on a plane · portable sharps container travel · needle disposal on a trip
Traveling with used needles means bringing a small travel sharps container, which TSA permits in carry-on bags alongside your medication. Never put loose used syringes in a toiletry bag, a hotel wastebasket, or a checked suitcase. If you cannot bring the container home, ask a pharmacy near your destination whether they accept sharps for disposal.
Refills, Pausing and Canceling
How often do refills ship?
Also asked: how often do refills come · glp 1 refill schedule · monthly shipment weight loss meds · when does my next order ship
Refill timing follows the plan you chose: monthly plans generally ship about every 30 days, and multi-month plans ship on the cadence set at checkout. Pharmacies usually prepare and send the next order several days before you would run out, which builds in a buffer for transit. Your next ship date appears in the patient portal, and Fig patients can message the care team if the timing needs to shift.
How is the timing of a dose increase decided?
Also asked: when do i increase my dose · glp 1 titration schedule · moving up to the next dose · who decides a dose increase
Dose changes during GLP-1 treatment are decided by your prescribing provider, based on how you are responding and on standard clinical practice. Providers review progress at intervals and adjust from there, and the timing is individual rather than a fixed schedule. Message your care team about how treatment is going, and leave the decision about what comes next to the provider.
How do I contact the care team and how fast do they respond?
Also asked: contact the care team · message my provider telehealth · how fast do they reply · support for glp 1 program
Messaging the care team happens through the patient portal, and Fig includes unlimited messaging at no extra cost. Non-urgent messages are typically answered within about one business day, and clinical questions can take a little longer when a provider needs to review your chart first. For anything that feels like an emergency, call 911 or go to an emergency room rather than sending a message.
How do I pause my treatment?
Also asked: pause my glp 1 subscription · put treatment on hold · skip a month of medication · temporarily stop shipments
Pausing treatment is handled from the patient portal or by messaging the care team, and it is worth telling your provider the reason so they can advise you. A pause stops upcoming shipments and the associated billing, though multi-month plans may have specific terms about when a pause takes effect. Give notice before your next ship date, since medication already prepared cannot always be pulled back.
What happens if I restart after being off treatment for a while?
Also asked: restarting glp 1 after a break · start over at lowest dose · back on after months off · resume same dose after stopping
Restarting GLP-1 treatment after a gap begins with a provider check-in, where they review how long you were off, your current health, and any changes since your last prescription. Providers often restart at a lower dose after a longer gap, and that decision belongs to the provider rather than to you. Message the care team when you are ready and expect a short updated intake before anything ships.
What should I do if I am not feeling well while on treatment?
Also asked: feeling sick on glp 1 · who to contact about symptoms · side effects who do i tell · not feeling well on medication
If you are not feeling well while on treatment, message your care team through the portal and describe what you are experiencing and when it started. A provider can review your chart and decide whether anything about your plan should change, and Fig’s messaging is unlimited so there is no cost reason to wait. For severe symptoms, chest pain, trouble breathing, or anything that feels like an emergency, call 911.
More Question Sets
All GLP-1 Questions
The main question index, covering cost, eligibility, safety, and provider comparisons.
How the Medication Works
How semaglutide and tirzepatide act in the body, who should not take them, lab work and monitoring, and drug interactions.
Cost and Insurance
What it costs cash-pay, prior authorization and appeals, Medicare and Medicaid, savings cards, FSA and HSA rules, and hidden program fees.
Side Effects
Nausea, constipation, reflux, fatigue, hair thinning, injection site reactions, and which symptoms need a provider right away.
Comparing Medications and Providers
Semaglutide vs tirzepatide, compounded vs brand-name, comparing telehealth programs, and how to verify a pharmacy and prescriber.
Results and Daily Life
The first weeks, why plateaus happen, protein and exercise, food noise, social situations, and holding results after stopping.
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Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality. Compounded semaglutide and compounded tirzepatide are not the same as, nor substitutes for, FDA-approved semaglutide or tirzepatide products. Fig is partnered with state-licensed, FDA-registered 503A compounding pharmacies that prepare all medications. A prescription is not guaranteed. Results may vary. Pricing verified August 2026.