Telehealth Consent

By proceeding, you acknowledge that you have read and understand the terms presented below, and understand the risks and benefits of asynchronous telemedicine. By accepting these Terms of Use you hereby give your informed consent to participate in asynchronous telemedicine under these terms.

What is Telemedicine?

Telemedicine is the delivery of healthcare services, including examination, consultation, diagnosis, and treatment, through electronic communication technologies when you (the patient) are located in a different location than your healthcare practitioner. Telemedicine allows you to receive treatment from a healthcare practitioner without having to travel to another location or schedule a separate appointment, and helps you avoid long wait times that you might otherwise experience at an in-person visit.

What is Asynchronous Telemedicine?

Asynchronous telemedicine is one way to deliver telemedicine. Asynchronous communication is often referred to as "store-and-forward" communication, where participants submit and collect data at different times.

"Asynchronous" means "not occurring at the same time" and is different from "synchronous" telemedicine, which generally includes visits conducted in real-time between patients and healthcare practitioners through audio or video means (e.g., live phone calls or video-conferencing).

Our platform allows for the following asynchronous telemedicine services:

• Text-based healthcare practitioner–patient interactions through SMS and MMS communications
• Secure information collection through asynchronous store-and-forward patient questionnaires

Possible Risks of Asynchronous Telemedicine

As with any medical treatment, there are potential risks associated with the use of asynchronous telemedicine. These risks may include, without limitation:

• Delays in medical evaluation, consultation, or treatment due to equipment or Internet failures.
• Security protocols could fail, causing a breach of privacy of personal medical information.
• Failure to disclose a full list of your medical history may result in adverse treatment, drug interactions, allergic reactions, or other negative outcomes.

Your Rights and Acknowledgements

• You have the same privacy rights via asynchronous telemedicine that you would have during an in-person visit.
• Asynchronous telemedicine may involve electronic communication of your personal medical information to healthcare practitioners who may be located in other areas, including out of state.
• You understand that you may expect the anticipated benefits from the use of asynchronous telemedicine, but that no results can be guaranteed or assured.
• All information submitted will be part of your medical record and available to you upon request by emailing hello@startfig.com.
• You may withdraw your consent and delete your patient profile at any time by emailing hello@startfig.com.

Call / Email / Text Messaging Consent

You expressly consent to allow Fig Health or its healthcare practitioners to call, email, or text you (via SMS and/or MMS) with or regarding personal health data, appointments, or similar matters related to your telemedicine encounters using the contact information you have provided. This is consent, not a condition of purchase. You may revoke this consent at any time by emailing us at hello@startfig.com.

This Asynchronous Telemedicine Informed Consent is valid during your entire treatment with Fig Health.